At InfomarketZone, your satisfaction is our priority. If you’re not fully happy with your purchase, we’re here to help. Please review our return and refund policy below:
1. Returns
You may return eligible digital products within 30 days of purchase for a full refund or exchange, provided the following conditions are met:
Return Eligibility: Only non-activated, unused digital licenses or unaccessed downloads are eligible for return. Customized services (e.g., tailored strategies or design work) are non-returnable unless defective.
Return Process: Contact our support team within 30 days of purchase to request a return. We’ll provide instructions along with a return authorization reference.
Return Fees: As digital items are typically delivered instantly, returns are only granted if the tools haven’t been accessed or used.
2. Refunds
Once your return request is reviewed and approved, we’ll notify you of your refund status.
Approved Refunds: Refunds will be issued to your original payment method within 7–10 business days. Your bank or provider may take additional time to reflect the refund.
Partial Refunds: In some cases, partial refunds may apply — for example, if the product was partially used or requested outside the 30-day period.
Non-Refundable Items: Custom solutions, services, final-sale bundles, and accessed digital downloads are non-refundable unless proven faulty.
3. Exchanges
If you’d prefer a different product, license level, or package, please follow the return process above. Upon approval and confirmation that the original license is unused, we’ll issue the replacement or offer an alternative product if availability is limited.
4. Defective or Inaccessible Products
If your product is inaccessible or doesn’t function as described, please contact us within 7 days of purchase. We’ll ensure a prompt replacement or full refund at no extra cost.
5. Non-Returnable Items
The following are not eligible for return or refund:
Activated or downloaded digital products.
Custom-built solutions or consulting services.
Discounted or final-sale items.
Gift cards.
6. Contact Us
For any questions about our return and refund policy, reach out to us at:
📧 [email protected]
